Data protection declaration of TÜV Rheinland Akademie GmbH
TÜV Rheinland Akademie GmbH appreciates your interest in our products and your visit to this website. Data protection and data security for our customers and users have always been of great importance to us. Therefore, the protection of your personal data is also very important to us and a special concern.
Since May 25, 2018, the uniform requirements of the EU General Data Protection Regulation (GDPR) apply in the area of data protection throughout Europe. In the following, we would like to inform you about the processing of personal data carried out by TÜV Rheinland Akademie GmbH ("TRA" and/or "we" and/or "controller") in accordance with Art. 13 DSGVO.
The following data protection information informs you about the type and scope of the processing of your personal data. Personal data is information that is or can be directly or indirectly attributed to your person.
Data processing by TRA can essentially be divided into the following categories:
For the purpose of contract processing, all data necessary for the performance of a contract with TRA is processed. The necessary data includes your name, address and e-mail address. This also includes the data that you voluntarily provide to us in the context of opening the customer account or booking. If external service providers are also involved in the processing of the contract, your data will be passed on to them to the extent necessary in each case.
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if there are legal retention obligations.
When you call up the TRA website/application, various information is exchanged between your end device and our server. This may also involve personal data. The information collected in this way is used, among other things, to optimize our website or to display advertising in the browser of your end device.
In accordance with the provisions of the GDPR, you have various rights that you can assert against us. These include the right to object to selected data processing, in particular data processing for advertising purposes.
If you have any questions about our data protection information, you are welcome to contact our company data protection officer at any time. You will find the contact details below.
2. name and contact details of the data controller pursuant to Art. 4 (7) DSGVO.
This data protection information applies to data processing by.
TÜV Rheinland Academy GmbH
represented by the managing directors Uwe Hensel, Andreas Ollhoff.
Phone: +49 (0) 800 848 4006
for the following website: akademie.tuv.com
3. contact details of the data protection officer
You can contact TRA's company data protection officer at:
TÜV Rheinland Akademie GmbH
4. purposes of data processing, legal bases and legitimate interests pursued by the data controller or a third party, and categories of recipients
4.1 Calling up our website/applications
4.1.1 Log files
When you access our website/applications, the browser used on your end device automatically sends information to the server of our website/application and temporarily stores it in a so-called log file. We have no influence on this. The following information is collected without your intervention and stored until automatic deletion:
the IP address of the requesting internet-capable device,
the date and time of the retrieval,
the name and URL of the page accessed,
the website/application from which the access was made (referrer URL),
the amount of data transferred, loading time, as well as product and version information of the respective browser used and the name of your access provider.
The legal basis for the processing of the IP address is Article 6 (1) (f) DSGVO. Our legitimate interest follows from the purposes of data collection listed below:
Ensuring a smooth connection setup,
Ensuring a comfortable use of our website/application,
Evaluation of system security and stability.
A direct conclusion to your identity is not possible on the basis of the information and will not be drawn by us.
The data is stored and automatically deleted after the aforementioned purposes have been achieved. The standard periods for deletion are based on the criterion of necessity.
4.1.2 Cookies, tracking, social media plugins
4.2 Establishment, performance and/or termination of a contract
4.2.1 Data processing when concluding a contract
If you register with one of our websites/applications and conclude a contract with us via our website or by telephone, we process the data required for the conclusion, execution or termination of a contract with you. This includes:
First name, last name
Invoice and payment data
Date of birth, if applicable
Telephone number, if applicable
The legal basis for this is Art. 6 (1) (b) DSGVO, i.e. you provide us with the data on the basis of the respective contractual relationship (e.g. processing of a service contract) between you and us. We are also obliged to process your e-mail address in the event of a booking via our website/apps due to legal requirements in the German Civil Code (BGB) to send an electronic order confirmation (Art. 6 para. 1 letter c) DSGVO).
As far as we do not use your data for advertising purposes (see below 4.3.), we keep the information of the contractual relationship required by commercial and tax law for the periods determined by law. For this period, the data will be processed again solely in the event of an audit by the tax authorities.
4.3 Data processing for advertising purposes
4.3.1 Postal advertising
According to the GDPR, the processing of personal data for marketing purposes based on Art. 6(1)(f) is considered a legitimate interest. We collect the following data for our own marketing purposes: first name, last name, postal address, e-mail address.
We are also entitled to store further personal data collected about you in compliance with the legal requirements for our own marketing purposes as well as for marketing purposes of third parties. The aim is to send you advertising that is geared solely to your actual or perceived needs and not to bother you with useless advertising.
A transmission of the stored data to third parties does not take place. In addition, the responsible party pseudonymizes / anonymizes personal data collected about you for the purpose of using the pseudonymized / anonymized data for its own marketing purposes. The pseudonymized / anonymized data can also be used to advertise you online in an individualized manner, whereby the control of the advertising can be carried out by a service provider / agency. The legal basis for the use of personal data for marketing purposes is Art. 6 para. 1 letter f) DSGVO.
With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.
For the subscription to our newsletter we use the so-called double-opt-in procedure. This means that after your registration we will send you an e-mail to the specified e-mail address, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration, your information will be blocked and automatically deleted. In addition, we store your respective IP addresses used and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.
Mandatory information for sending the newsletter is only your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO.
You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter e-mail, or by sending a message to the contact details provided in the imprint.
We would like to point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. For the evaluations, we link the data mentioned in Part 1, Section 3 of this declaration and the web beacons with your e-mail address and an individual ID. Links received in the newsletter also contain this ID.
You can object to this tracking at any time by unsubscribing from the mailing. Unsubscribing is possible in every newsletter via a link. The information is stored for as long as you are subscribed to the newsletter. After unsubscribing, we store the data purely statistically and anonymously.
4.3.3 Product recommendations by e-mail
As an existing customer of our webshop, you will regularly receive product recommendations from us by e-mail. You will receive these product recommendations from us regardless of whether you have subscribed to a newsletter. In doing so, we use the e-mail address you provided as part of the booking to advertise our own services that are similar to those you have purchased from us based on a booking you have already made. The legal basis for this data processing is Art. 6 para. 1 letter f) DSGVO.
Reference to the right of objection
You can object to data processing for the aforementioned purposes at any time free of charge, separately for the respective communication channel and with effect for the future. To do so, simply send an e-mail to email@example.com or a postal letter to TÜV Rheinland Akademie GmbH, Adressteam, Am Grauen Stein, 51105 Cologne.
If you file an objection, your data will be blocked for further data processing for advertising purposes. We would like to point out that in exceptional cases, advertising material may still be sent temporarily after receipt of your objection. This is technically due to the necessary lead time within the selection process and does not mean that we have not implemented your objection.
4.4 Online presence and website optimization
4.4.1 Cookies - General Information
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages.
These are small text files that are stored on your end device (laptop, tablet, smartphone or similar). These cookies serve to make our offer more user-friendly, effective and secure. Thanks to these files, it is possible, for example, for you to receive information on the site that is specifically tailored to your interests. The sole purpose is therefore to adapt our offer to your customer wishes in the best possible way and to make surfing with us as comfortable as possible for you.
Cookies do not cause any damage to your end device, do not contain viruses, Trojans or other malware. Information is stored in the cookie that is related to the specific end device used. This does not mean, however, that we gain immediate knowledge of your identity.
Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser on your next visit (so-called long-term cookies).
You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
In Internet Explorer:
1. select "Internet Options" in the "Tools" menu.
Click on the "Privacy" tab. 3.
3. now you can make the security settings for the internet zone. Here you set whether and which cookies should be accepted or rejected.
4. confirm your setting with "OK".
1. select the Settings item in the "Tools" menu.
Click on "Privacy". 3.
In the drop-down menu, select the entry "Create according to user-defined settings". 4.
5. confirm your setting by clicking "OK".
In Google Chrome:
1. click on the Chrome menu in the browser toolbar.
2. Now select "Settings".
3. Click on "Show advanced settings".
4. Click on "Content Settings" under "Privacy".
5. Under "Cookies", you can set the following settings for cookies:
Block cookies by default
Allow cookies by default
Delete cookies and website data by default after exiting the browser.
Allow exceptions for cookies from specific websites or domains
We therefore recommend that you leave the receipt of cookies switched on.
If these cookies and/or information contained therein are personal data, the legal basis for data processing is Art. 6(1)(f) DSGVO. Our interest in optimizing our website is thereby to be regarded as legitimate within the meaning of the aforementioned provision.
4.4.2 Facebook Retargeting (Website Custom Audience Pixel)
4.4.4 Bing Ads
Our website uses Bing Ads, a program of Microsoft Corporation ("Microsoft") using Universal Event Tracking (UEN) to implement remarketing and completion tracking. The legal basis for the use of Bing Ads is Art. 6 para. 1 p. 1 letter f) DSGVO.
A cookie is set on your computer for this purpose if you have accessed our website via Bing or Yahoo. In this text file, information about the use of our website, i.e. the pages you have accessed, is stored by Bing Ads for 180 days and then deleted. This information includes the URL of the page you visited, the URL of the referring page, and your IP address. By using the remarketing function, we can provide you with offers tailored specifically to you in a subsequent search on one of the above-mentioned search engines.
We use the Eloqua service for optimal communication with our customers. The legal basis for the use of Eloqua is Art. 6 para. 1 p. 1 letter f) DSGVO.
The Eloqua servers of the provider ORACLE Deutschland B.V. & Co. KG, Riesstrasse 25, 80992 Munich are located in the EU. In the context of support and administration services, it cannot be ruled out in individual cases that individual employees of Oracle Corporation outside the EU may also have access to user data as part of their contractual service provision. As a precaution, we have ensured an appropriate level of data protection at Oracle Corporation by means of sufficient guarantees within the meaning of the GDPR.
Eloqua places a permanent cookie on the respective login page, unless an Eloqua cookie is already present on your device. If you have already used a website that uses Eloqua, you may already have an Eloqua cookie. We may use the Eloqua cookie to analyze your use of our sites so that we can continually improve them. Emails sent using Eloqua use tracking technologies. We use this information primarily to determine what topics are of interest to you by tracking whether our emails are opened and what links you click. We then use this information to improve the emails we send you and the services we provide, and to combine it with existing tracking or profiling information.
If you wish to prevent the use of Eloqua cookies on your device in the future, this is possible via the following link: www.oracle.com/legal/privacy/privacy-policy.html#opt-out.
The so-called targeting measures listed below and used by us are carried out on the basis of Article 6 (1) (f) DSGVO. We use the targeting measures to ensure that you are only shown advertisements on your end devices that are based on your actual or perceived interests and that we do not bother you with advertisements that are of no interest to you.
184.108.40.206 Onsite targeting
On our website, information is collected and evaluated using cookies in order to optimize advertising displays. This information includes, for example, details of which products you have viewed on our websites/apps. The collection and evaluation is exclusively pseudonymized and does not allow us to identify you. In particular, the information is not merged with personal data about you. Based on the information, we can show you offers on our site that are specifically geared to your interests as these result from your previous user behavior.
We also use re-targeting technologies from external service providers. This enables us to tailor our online offering to make it more interesting for you. This allows us to target those users on our partners' websites with online advertising who have already shown interest in our store and our products. We know from studies that the display of personalized, interest-related advertising is more interesting for Internet users than advertising that has no such personal reference.
For this purpose, a cookie is set to collect interest data using pseudonyms. Based on this information, interest-related advertisements about our offers are displayed on the websites of our partners. No directly personal data is stored and no usage profiles are merged with personal data about you. The cookie is stored for a period of 365 days and then automatically deleted.
You have the option of deactivating the collection of data for the purpose of personalized advertising by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.. A cookie will then be set that permanently prevents the collection of data, unless you delete this cookie in your browser specifically or via the "Delete all cookies" function. You can repeat the objection at any time.
220.127.116.11 Google Adwords
We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising media (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. In this way, we pursue the interest of displaying advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.
These advertisements are delivered by Google via so-called "ad servers". For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as display of the ads or clicks by users, can be measured. If you access our website via a Google ad, Google Adwords will store a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.
These cookies enable Google to recognize your internet browser. If a user visits certain pages of the website of an Adwords customer and the cookie stored on his computer has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. A different cookie is assigned to each Adwords customer. Cookies can therefore not be tracked via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google. Based on these evaluations, we can see which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising tools; in particular, we cannot identify users on the basis of this information.
Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of AdWords Conversion, Google receives the information that you have called up the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider learns your IP address and stores it.
You can prevent participation in this tracking process in various ways: a) by making appropriate settings in your browser software, in particular the suppression of third-party cookies will result in you not receiving ads from third-party providers; b) by disabling cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://www.google. de/settings/ads, deleting this setting when you delete your cookies; c) by disabling the interest-based ads of the providers that are part of the self-regulatory campaign "About Ads" via the link http://www.aboutads.info/choices, deleting this setting when you delete your cookies; d) by permanently disabling them in your Firefox, Internetexplorer or Google Chrome browsers at the link http://www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.
The legal basis for the processing of your data is Art. 6 para. 1 p. 1 letter f) DSGVO.
18.104.22.168 Doubleclick by Google
Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of DoubleClick, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider learns your IP address and stores it.
You can prevent participation in this tracking process in various ways: a) by making appropriate settings in your browser software, in particular the suppression of third-party cookies will result in you not receiving ads from third-party providers; b) by disabling cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://www.google. de/settings/ads, in which case this setting will be deleted when you delete your cookies; c) by disabling the interest-based ads of the providers that are part of the self-regulatory campaign "About Ads" via the link http://www.aboutads.info/choices, in which case this setting will be deleted when you delete your cookies; d) by permanently disabling them in your Firefox, Internetexplorer or Google Chrome browsers at the link http://www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.
The legal basis for the processing of your data is Art. 6 para. 1 p. 1 letter f) DSGVO.
22.214.171.124 Declaration of all cookies used.
4.5 Social media plug-ins
We use social plug-ins of the social network Facebook on our website on the basis of Article 6 (1) (f) DSGVO in order to make our company better known via this. The underlying promotional purpose is to be regarded as a legitimate interest within the meaning of the DSGVO. The responsibility for data protection compliant operation is to be ensured by Facebook.
By logging out of the Facebook site beforehand and deleting cookies that have been set, you can avoid Facebook assigning the information collected about you to your user account during your visit to our website. If you do not want Facebook to directly assign the data collected via our website to your profile, you must log out of Facebook before visiting our website.
Social plug-ins from Facebook are used on this website. These are offers of the US company Facebook.
When you visit a page that contains such a plug-in, your browser establishes a connection to Facebook and the content is loaded from this page. Your visit to this website may thus be tracked by Facebook, even if you do not actively use the function of the social plug-in. If you have an account with Facebook, you can use such a social plug-in and thus share information with your friends. TÜV Rheinland Akademie GmbH has no influence on the content of the plug-ins and the transmission of information.
On its website, Facebook provides detailed information on the scope, type, purpose and further processing of your data. Here you will also find further information on your rights and setting options for protecting your privacy. Data protection information from Facebook: https://www.facebook.com/about/privacy
4.6 Integration of Google Maps
4.7 Contacting us
You have the possibility to contact us in several ways. By e-mail, by telephone, or by mail. If you contact us, we use the personal data that you voluntarily provide to us in this context solely for the purpose of contacting you and processing your request. The legal basis for this data processing is Article 6 (1) (a), (b), (c) and (f) DSGVO.
We process your payment information for the purpose of payment processing when you use a service from us. Depending on the payment method, we forward your payment information to third parties (e.g. in the case of credit card payments, to your credit card provider).
The legal basis for this data processing is Art. 6(1)(a), Art. 6(1)(b), DSGVO and Art. 6(1)(f) DSGVO.
4.9 Other data collection
5. recipients outside the EU
With the exception of the processing outlined, we do not pass on your data to recipients based outside the European Union or the European Economic Area. The processing operations mentioned under 4.4.8 result in a data transfer to the servers of the providers of tracking or targeting technologies commissioned by us. These servers are located in the USA. The data transfer takes place on the basis of so-called standard contractual clauses of the EU Commission and according to the principles of the so-called Privacy Shield.
6. your rights
In addition to the right to withdraw the consent you have given to us, you have the following additional rights if the respective legal requirements are met:
the right to information about your personal data stored by us (Art. 15 DSGVO), in particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the origin of your data if it has not been collected directly from you;
the right to have inaccurate data corrected or to have correct data completed (Art. 16 DSGVO) ,
the right to have your data stored by us deleted (Art. 17 DSGVO) , insofar as no legal or contractual retention periods or other legal obligations or rights to further storage are to be observed by us,
the right to restrict the processing of your data (Art. 18 DSGVO) , insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure; the controller no longer requires the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 DSGVO,
the right to data portability pursuant to Art. 20 DSGVO, i.e. the right to have selected data stored by us about you transferred in a common, machine-readable format, or to request that it be transferred to another controller
the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
You can assert the aforementioned rights to which you are entitled vis-à-vis us by notifying TÜV Rheinland Akademie GmbH, Adressteam, Am Grauen Stein, 51105 Cologne, Germany, in writing or by sending an e-mail to firstname.lastname@example.org.
7. right of objection
Under the conditions of Art. 21 (1) DSGVO, data processing may be objected to for reasons arising from the particular situation of the data subject.
Insofar as we base the processing of your personal data on the balance of interests pursuant to Art. 6 (1) (f) DSGVO, you may object to the processing. This is the case if the processing is not necessary, in particular, for the performance of a contract with you, which is presented by us in each case in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we do (e.g. a possible risk to life or health). In the event of your justified objection, we will review the merits of the case and either discontinue or adjust the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing.
Of course, you can also object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us of your advertising objection using the following contact details: TÜV Rheinland Akademie GmbH, Address Team, Am Grauen Stein, 51105 Cologne, Germany, or by e-mail to email@example.com.
8. right of revocation
If you have given your consent to the processing of your data, you may revoke this consent at any time. Such revocation will affect the permissibility of processing your personal data after you have expressed it to us.